Page 22 - ADE_Stakeholder Guide_Sea Teach (1)

ADE
2020-1-TR01-KA226-VET-098418

participate in society through public and private digital services and participatory citizenship.

To manage one’s digital presence, identity and reputation.

To achieve a positive face-to-face communication with customers in the tourism sector, the

training of the students needs to focus on skills that train them to be aware of their body
language, to learn active listening techniques and to conduct respectful conversations and

dialogues with others.
When it comes to digital

communication, respect and the
correct use of language are essential.

This leads to a few particular soft

skills that need to be trained as the
environment of the tourism sector

brings specific challenges SOURCED FROM ADOBE STOCK 10

because it most often deals also
with intercultural communications.

In the following a few of these specific soft skills are described:

Netiquette

Netiquette is an artificial word combining the words “net” and “etiquette”. It describes the
rules for respectful and appropriate

communication on the internet and

is often referred to as etiquette for
the internet.

The DigComp Framework attributes
the following competence to

Netiquette:
“To be aware of behavioural norms

and know-how while using digital

SOURCED FROM ADOBE STOCK 11

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