Page 16 - ADE_Stakeholder Guide_Sea Teach (1)

ADE
2020-1-TR01-KA226-VET-098418

Travel Agencies:

The travel agency sector started working with computers more than 30 years ago with the
emergence of the Global Distribution System.

However, the current digital transformation

experienced by travel agencies and the normalised
private use of the internet and its travel booking

opportunities requires the travel agency sector to

adapt to far more sophisticated and consumer-
friendly systems that offer specialised services not

openly available to the consumer via the internet.
"The challenge of small and medium-sized travel

agencies is to make the entire management and
SOURCED FROM ADOBE STOCK 3
sales process an experience. In the end, the client

stays with you for the treatment and security you bring," says José Arias, CEO of Travel Loop
and president of the Association ICT Travel Agencies of Spain (ATICAV).

Hotels and accommodation

Hotels and accommodation providers formerly only relied on travel agencies, tourist offices

and word of mouth. This situation has now
changed dramatically and the booking of hotels

or other accommodation is mostly done online,
either directly through major platforms such as

booking.com, Airbnb, Trivago, etc. or directly

through the providers own webpage. Staff
working in hotels and other accommodation

providers therefore need to have a high level of
digital skills that can deal with this customer

acquisition form. SOURCED FROM ADOBE STOCK 4

Furthermore there are many internal processes in

this sector digitalised, e.g. room allocation, invoicing, internal planning and calculation, etc.

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