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Extract from the Tourism Experts:

Often, hospitality and tourism recruiters will invest in training a less-experienced candidate if they
perceive her/him to possess the right personality and soft skills for the job. Think you’ve got what

it takes? Read on to discover five essential soft skills for careers in hospitality and tourism

1. Empathy and emotional intelligence

It goes without saying that digital transformation carries the future of the hospitality and tourism

industry, but this does not mean the industry will become depersonalized. On the contrary,

investing in human capital is key to finding innovative solutions in an ever-changing scenario.
People determine the success of an organization and, if this holds true across all fields, it is even

more important for service-based industries like hospitality and tourism.

2. Teamwork

Among specific qualifications demanded by a wide range of host companies and organizations,

the ability to integrate into the existing team is often considered essential when choosing a

candidate. In order to satisfy this need, IULM’s internship and placement department offers a
counseling service aimed at supporting and preparing students for the interview process, and to

ensure appropriate mentoring during the internship. “We help students improve their personal
skills,” explains Cristina Sottotetti, IULM internship and placement director, “which are […]

necessary […] to achieve professional success.”

3. Stress and time management

Hospitality managers will often work on several things at once, managing a heavy work load at a
fast pace. It’s easy to let your emotions run wild when you are asked to do several things at once

over a short time span and forced to deal with unexpected problems… For careers in hospitality
and tourism, you need to be prepared to multi-task and remain cool and collected if you are to

achieve greater efficiency and customer satisfaction!

Source: https://www.topuniversities.com/student-info/careers-advice/5-essential-soft-skills-

careers-hospitality-tourism

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4. Problem-solving

Whether you’re dealing with a difficult client or faced with internal issues, the ability to think on